Question 1

What are your products made of?

Accepted Answer

Our products are made from carefully sourced natural clays and traditional African ingredients, prepared to maintain quality and authenticity.

Question 2

Are your clays safe to use?

Accepted Answer

Yes. Our clays are naturally sourced and prepared with care. However, some products like Nzu and Ayilo may contain tiny natural sand particles.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship to:
 Canada, USA, UK, Europe, UAE, Jamaica, Mexico, France, Germany, Haiti, and the Dominican Republic.

Question 4

How long does delivery take?

Accepted Answer

Within Canada: 3–6 business days
International orders: Delivery time depends on your country and shipping method.

Question 5

Do you offer refunds or returns?

Accepted Answer

Due to the nature of our products, we only accept returns for damaged or incorrect items. Please contact us within 48 hours of delivery.

Frequently asked questions